PROFESSIONAL EXPERIENCE

 

SmartStart, October 2015 – Present

Customer Care Specialist

·   Responsible for answering incoming calls in a high volume Call Center

·   Creating and updating Client accounts using Smartrac

·   Schedule Installation and Transfer appointments notating price quotes and appointment details

·   Resolve Client’s problems regarding violations, lockouts, authorizations and other issues and entering detailed notes

·   Process monthly lease payments and notate client’s account

·   Transfer Clients to appropriate queues

 

Kristal Kleaning & Pool Kare, May 2009 – Present

HOA Pool Cleaning (Seasonal)

·   Responsible for cleaning skimmers, adding chemicals to pool, cleaning rest rooms and pavilion, and arranging pool furniture

·   Scheduled repair vendors and pool inspections

·   Prepared invoices for payment

·   Ordered supplies

·   Prepared Quarterly taxes

 

Various Contract Positions December 2011 – October 2015

·   Data Entry

·   Call Center Representative

o   IT Point of Sale Help Desk – resetting Point of Sale passwords

o   3^rd Party activating cell phone thru AT&T, Sprint and Verizon activation sites

·   Correspondence Clerk Senior – Mortgage Servicing

o   Prepared loan documents for mailing

o   Processing incoming documents by updating electronic file and scanning in LPS

·   Help Desk Support

o   Trouble shoots Point of Sale and hardware issues, transferred callers to appropriate support group.

 

Verizon, April 2001 – December 2009, Grapevine, Texas

Administrative Clerk

Fleet Operations:

·   Prepared executive level monthly reports using Excel.

·   Maintained fuel card files

·   Reconciled fuel deliveries to fuel invoices and follow-up as needed

·   Documented using Excel each service call with date, time, vendor, problem, and problem resolution and invoice information when job was completed

·   Documented using Excel each fuel order with date, time, and gallons ordered, date and gallons of delivery and invoice information

·   Researched the cost of fuel from the specific fuel depot to compare to the invoice. 

·   Completed a 4 way match of fuel order, fuel order confirmation, fuel delivery invoice, and cost of fuel from fuel depot before sending invoice to be processed

 

Jodi Jones Resume Page 2

Verizon Fleet Operations (continued)

·   Troubleshot connectivity issues with fuel monitoring system and dispatch service as needed

·   Developed Excel spreadsheet to order and deliver fuel cards from nightly download. 

·   Developed Access report to capture and track fuel card fraud using vendor’s online fuel card order history

Corporate Real Estate:

·   Responsible for providing excellent customer service while answering calls

·   Created work requests via phone and intranet for Verizon properties throughout the US, dispatching technicians, dispatching for the Alarm Response

·   Followed up on existing work requests

 

 

EDUCATION

 

Attended Tarrant County Community College - Web Development

·   Dean's List Fall 2003 - Tarrant County Community College

Received Emergency Medical Technician Certification from Texas College of Osteopathic Medicine

Attended Texas Wesleyan College

Diamond Hill-Jarvis High School graduate - Fort Worth, TX

 

CompUSA Course:

Microsoft Front Page 97

New Horizons Courses:

Microsoft Word for Windows:Beginning, Intermediate, Advanced

Microsoft Excel for Windows:Beginning, Intermediate, Advanced

Microsoft Access for Windows:Beginning, Intermediate

Microsoft Power Point for Windows:Beginning, Intermediate

 

 

AWARDS AND ACCOMPLISHMENTS

Verizon:

Peer Achievement Award presented by my Peers for Professionalism and Dedication - December 2004

Employee Excellence Award presented by the Quality Council for outstanding team effort on the Credit Card Project - 4th Quarter 2004

Employee Excellence Award presented by the Quality Council for outstanding team effort on the Fuel Team - 4^thQuarter 2005

STAR Certificate of Appreciation in Recognition of Going the Extra Mile - March 2005

STAR Certificate of Appreciation in Recognition of Going the Extra Mile - June 2005

STAR Certificate of Appreciation in Recognition of Teamwork - October 2005